FAQ - answers to frequently asked questions.
Due to the current COVID-19 situation, DHL package delivery times may be delayed. With the tracking data that is sent by e-mail when a parcel is shipped, you can check the progress of the shipment yourself.
Can I still order online and receive the ordered goods?
- Yes, we will continue to ship as normal
Does TecBike have all items in stock?
- TecBike has many articles in stock, the delivery times are indicated on the article. Should there be a delay, you will be informed
What are the shipping costs?
- 5,95 Euro (from150 Euro carriage free) within Germany. Other countries see shipping costs
How can I contact you if I have a question?
- Use the forms on the website in the Service/Help section
I have a defective product?
- Fill out the Defective Product form and we will contact you
How can I send something back?
- Use the revocation form in case of revocation Return
Who pays for the return shipment?
- The buyer pays for returns, see also right of withdrawal
The form is constantly updated.